The Impact of Emojis and Emoticons on Online Consumer Reviews, Perceived Company Response Quality, Brand Relationship, and Purchase Intent. %D8%B1%D8%B3%D8%A7%D9%84%D8%A9 %D9%85%D8%A7%D8%AC%D8%B3%D8%AA%D9%8A%D8%B1